Regulatory Bodies
Complaints: Insurance company
You will find that your insurance company will have written on your policy document exactly how you can make a complaint, and who to contact. Another option before you contact an outside body, is to take the matter higher within the insurance company concerned. Most companies have a Customer Services Section at their Head Office who may be able to help you.
Complaints: Insurance broker
All organisations selling insurance are bound by the Association of British Insurer's General Insurance Selling Code. If you are unhappy about the way an insurance policy has been sold to you contact the insurance company who underwrites it to complain.
Your broker may also be authorised and regulated by the Financial Services Authority (FSA). If so, further information about complaints can be found on the FSA Website
Other Useful Links
BIBA
BIBA is the leading independent insurance body, representing both the consumer and the professional insurance broker.
http://www.biba.org.uk
The Financial Ombudsman Service
The Financial Ombudsman Service provides consumers with a free independent service for resolving disputes for financial firms
http://www.financial-ombudsman.org.uk
|
